Returns
To initiate a return, please follow these steps:
1. Contact our customer support team:
Reach out to our customer support within the 14-day return window to request a return authorization. You can do this by emailing us at support@ootb.clothing or through our website contact form.
2. Provide order details:
When contacting us, please provide your order number and a brief explanation of the reason for the return. This will help us process your request more efficiently.
3. Pack the items:
Once you’ve received return authorization, carefully pack the items you’re returning in their original packaging, along with any accessories, tags, or labels.
4. Ship the package:
Ship the package using a trackable and insured shipping method to the address provided by our customer support team. Please note that return shipping costs are the responsibility of the customer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and then place a new order for the desired item on our website.
Contact Us
If you have any questions or concerns about our return policy or the return process, please feel free to reach out to our customer support team at support@ootb.clothing